Payment Methods

The City of Genoa offers you several different methods to pay your water bill.

By Mail

In Person(cash, check  or credit card):
City Hall – 333 East First Street, or through the 24-hr drop box located in the West parking lot.
Note:  Returned checks will result in a fee.

Direct Payment Plan:
This service allows you to set up automatic payments through your bank. To sign up, please fill out the direct debit form attach a voided check and return to City Hall.

Online Payments:

See below.

Online City Payments 

Make payments to utility bills, permits, licenses and more utilizing Illinois E-Pay. 

Billing Schedule and Penalties

Bills are mailed out on the first of every month and are due the 18th of that same month.
There is a late penalty of $10 or 10%, whichever is greater, that is assessed as of the 19th. 
Penalty bills are mailed on the 19th and due on the 26th.
If penalty bills go unpaid, tags are hung on the door of the property and payment is due the next day by 10 am. If payment is not made by 10 am, or an arrangement of payment isn’t made prior, the water is shut off at 10 am and a $50 fee will be added to the account. This fee also includes the cost for turning the water back on.

Water Service Turn On

To have the water turned on please call City Hall at (815) 784-2327. 
The following information will be required: 

Name
Phone number
Start date
End date, if known

Paperless Billing

To receive your bill via email, please fill out the form here and email it to waterbilling@genoa-il.com or return it to City Hall. 

Water and Sewer Rates Effective May 2022

Water and sewer rates are based on the usage of 1,000 gallons.  

In City Water: $9.00 User Fee + $3.45/ 1,000 gallons
In City Sewer: $10.00 User Fee + $4.22/ 1,000 gallons
Out of City Water: $13.50 User Fee + $5.20/ 1,000 gallons  
Out of City Sewer: $15.00 User Fee + $6.33/ 1,000 gallons 

A $5 Capital Improvement Fee is also charged to each metered user. For capital improvements to be completed in Fiscal Year 2022-2023, click here. The $5 capital fee is deposited into the Water and Sewer Capital Fund and only water and sewer capital improvements are expended from this fund. Capital improvements to the water and sewer system amount to $193,500  for Fiscal Year 2022-2023.