Payment Methods

The City of Genoa offers you several different methods to pay your water bill.

By Mail

In Person(cash, check  or credit card):
City Hall – 333 East First Street, or through the 24-hr drop box located in the West parking lot.
Note:  Returned checks will result in a fee.

Online, Paperless Billing, and Direct Debit Payments:

Make payments online, paperless billing, and sign up for direct debit here via Invoice Cloud.

• About Invoice Cloud
• How to register in the payment portal
• Invoice Cloud Trouble Shooting and FAQ

Billing Schedule and Penalties

Bills are mailed out on the first of every month and are due the 18th of that same month.
There is a late penalty of $10 or 10%, whichever is greater, that is assessed as of the 19th.
Penalty bills are mailed on the 19th and due on the 26th.
If penalty bills go unpaid, tags are hung on the door of the property and payment is due the next day by 10 am. If payment is not made by 10 am, or an arrangement of payment isn’t made prior, the water is shut off at 10 am and a $50 fee will be added to the account. This fee also includes the cost for turning the water back on.

Water Service Turn On

To have the water turned on please call City Hall at (815) 784-2327.
The following information will be required:

Name
Phone number
Start date
End date, if known

Residential Water and Sewer Rates Effective May 2024

Water and sewer rates are based on the usage of 1,000 gallons.

Inside City Limits

Water Usage Charges – $9.00 Monthly User Fee+ $3.95/1,000 gallons
Sewer Usage Charges – $10.00 Monthly User Fee (Residential Meter)+ $4.85/1,000 gallons
Minimum Monthly Bill – $24

Outside City Limits
Water Usage Charges – $13.50 Monthly User Fee+ $5.93/1,000 gallons
Sewer Usage Charges – $15.00 Monthly User Fee+ $7.28/1,000 gallons

Sewer User Fees – By Meter Size 
3/4” Meter $10.00 Monthly – Residential Meter
1” Meter $13.00 Monthly
1.5” Meter $30.00 Monthly
2” Meter $42.00 Monthly
3” Meter $97.00 Monthly
4” Meter $150.00 Monthly

A $5 Capital Improvement Fee is also charged to each metered user. For capital improvements to be completed in Fiscal Year 2023-2024, click here. The $5 capital fee is deposited into the Water and Sewer Capital Fund and only water and sewer capital improvements are expended from this fund. Capital improvements to the water and sewer system amount to $4,260,000 for Fiscal Year 2023-2024.